Frequently Asked Questions

Frequently Asked Questions

What are your building hours? When are you open?

Hours of work are 6:00 A.M. to 6:00 P.M. Monday to Friday and 6:00 A.M. to 3:00 P.M. on Saturday. After 6:00 P.M. (3:00 P.M. on Saturday) space is used for private events. If there is no event booked you are welcome to stay after hours, however if there is an event booked please vacate the premises by the closing hours. If you are planning on coming outside of working hours please notify us ahead of time, during business hours, so we can give you instructions on how to enter the building

Do I have to reserve workspace before coming into Hivers?

If you do not have a monthly plan – then you need to reserve your workspace. To ensure our members have the best possible experience, we ask that you book a workspace at least one hour before you plan on coming into work by calling us at 647-352-4483

Do I get any conference room credits with my monthly membership?

All our monthly plans come with 5 hours of conference room usage. If you require more conference room hours please inquire by sending an email to [email protected] Credits do not roll over from month to month.

Can I book workspace/conference rooms on the weekend with Hivers Membership?

Yes during normal business hours. Outside of normal business hours please inquire by sending an email to [email protected]

Can I bring guests to my workspace?

Our space is for working. It’s fine to show non-members around, but this isn’t the place for members to hang out with friends or non-members to poach some free Wi-Fi. There are plenty of cafes and restaurants in the neighbourhood for such a thing.

What do I do if my Internet stops working

Please check with your coworkers or other members in space first and if the problem persists please report to on-site Hivers staff member or call us at 647–352-4483

What security measures does Hivers have in place to protect members and their property?

Hivers Workspaces is under 24/7 video surveillance and our doors are equipped with alarms

What do I do if I see a door that doesn’t seem secure or i can’t lock/unlock the door?

Please call us at 647–352-4483

What do I do if I see a leak or flood at my building?

Please call us immediately at 647–352-4483

How do I troubleshoot microwave/refrigerator/water cooler issues?

Please call us at 647–352-4483

What is Hivers' refrigerator policy?

Please keep it clean. Every Friday all uncollected items will be disposed off.

How do I adjust the temperature in my office?

Please do not tamper with thermostats. If you feel it is too cold or too hot please speak to the Hive manager. We will attempt to adjust the temperature to suit everyone's preference but that may not always be possible. Please note that personal heaters are not allowed on premises

What happens if I need more space or desks?

Please contact us to check the availability of additional desks

What is Hivers' office signage policy?

Please inquire by sending an email to [email protected]

Can I add additional privacy vinyl or bring in blinds to make the space more private?

To ensure all members get natural light regardless of where their office is located, we don’t allow members to put anything up above the privacy vinyl line.

Can I bring my own furniture?

Please do not bring your furniture or hang anything on walls unless you have explicit permission from the Hive manager

Am I allowed to bring my dog? What is your pet policy?

Although we love all pets they are not allowed in our wokspaces.

How often will my office be cleaned?

Twice a week

I'm locked out of my building/office after hours. What should I do?

It is your responsibility to make arrangements for access after hours. You can call 647 – 352-4483 but we cannot guarantee that the call will be answered outside of business hours

How can I view my invoice?

Paying members have access to our members site where all invoices are posted under their accounts.

What payment methods do you offer?

We accept cash, cheque, credit cards, e-transfers

When is my first month’s membership fee due?

On or before the membership commencement date

When are late fees applied?

One week after required payment date

Can I pay in a different currency?

No

How do I know if you have received my payment?

You will receive an automated confirmation to your email address on file

How can I update the company name listed on our invoices?

Please contact us at [email protected]

How can I update the address listed on my invoice?

Please contact us at [email protected]

Does Hivers charge members for utilities?

No, we don’t

What is Hivers' cancellation policy?

For month-to-month plans you have to let us know 15 days in advance. For longer plans we require 30 day notice.

How do conference room reservations work and when are companies charged?

Conference rooms are booked by Hivers support staff per request. Members can book conference rooms and check availability via our member site.

Why am I unable to cancel my conference room?

Cancellation policy of conference rooms is at least 60 minutes before scheduled time.

How do I refer a company to be a Hivers member and what are the benefits?

Please send an email to [email protected] with details of your referral. For details check our What’s New page, Referrals section

What is Hivers' plant policy?

You are welcome to bring your own plants as long as they are not interfering with other people’s space and work. We reserve the right to refuse member plants.

What are Hivers Member benefits and where can I find a list of included benefits?

Our community is growing and so our perks of membership, so please inquire for the current offerings

What kind of events does Hivers host at their spaces?

Please check our Events page for details

How do I organize an event at my building?

Please send an inquiry to [email protected]

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